Return Center

If a Reachael display is not working for your family, you may request a full refund within 30 days of delivery. The window is counted from the delivery date recorded on your order.

This is a comfort window, not a trial you have to justify: you do not need to explain why the display did not suit you.

Sign in to your account, open the order under My Orders, and choose the option to start a return. The request form is linked from the order itself, so you do not need to type the order number.

If you checked out as a guest and cannot see the order, email us at support@reachaelplus.com with the order number and the address you used.

Your request is reviewed by a person, typically within 48 hours. You will receive an email with the decision either way.

If your return is approved, that email tells you what to do next. Where we are able to issue a prepaid return label for your return, it comes with that email — if it does not arrive, reply to the email and we will send one.

Displays should be returned in their original packaging with the accessories they shipped with (stand, wall-mount kit, power adapter, quick-start guide). You do not need to keep the outer carton in perfect condition — we would rather you used the display properly than stored the box.

Refunds are issued to the original payment method once the return is processed. Once we have issued it, how quickly it appears is decided by your bank or card issuer, not by us.

A refund is always issued against the order and shown on it. If you believe a refund is missing, email us at support@reachaelplus.com with the order number and we will check the payment record.

A display that fails through no fault of your own is covered by the 2-year warranty rather than by this policy. Register the display on our Warranty page and contact us with what went wrong.

If a parcel arrives damaged, keep the packaging and email us photographs before returning anything.

Write to support@reachaelplus.com or use the form on our Contact page. We reply within 48 hours.